Refund policy

🔄 Return & Refund Policy

We want you to love your Saltarella purchase! If you’re not completely satisfied, we offer a 30-day return policy from the date of delivery.

✅ Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

- The item must be unused, in its original condition, with tags attached, and in the original packaging.

- You must provide a receipt or proof of purchase.

- Shipping costs are non-refundable.

Important: Please contact us before sending any items back. Unauthorized returns will not be accepted.

To initiate a return, email us at juliana@saltarellaofficial.com. We’ll provide the return address and step-by-step instructions.

📦 Damaged, Defective, or Incorrect Items:

If your item arrives damaged, defective, or if you received the wrong product, please contact us immediately. We’ll assess the situation and offer a resolution, which may include a replacement, refund, or store credit.

🌍 Return Logistics:

As we operate via a dropshipping model, return shipping times and costs may vary based on your location (USA, Colombia, or Chile). We’ll guide you through the return process to make it as smooth as possible.